Reference

How wizz77 Handles Your Personal Information

When you open an account and transact through DANA, OVO, or GoPay, you share personal data with us. This policy explains exactly what we collect, why we collect it, how long we keep it, and what you can ask us to do with it…

Account data protectionDANA, OVO, GoPay transaction privacyYour right to access and deleteCookie and device data explainedContact us to update your details
wizz77 How wizz77 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold on your account, reach out through any of the channels below. Our support team handles data requests and can escalate to the privacy team when needed. Include your registered email and the e-wallet you use — DANA, OVO, or GoPay — so we can locate your account quickly and process your request without unnecessary back-and-forth.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your data request and a support agent will log it and confirm receipt within the session.

Email Support

Send your data access or deletion request to our support email. Include your registered mobile number and the e-wallet type linked to your account.

Account Settings

Some data corrections — like updating your registered email or linked phone number — can be made directly inside your account settings without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use encryption across all account pages and payment flows to protect data in transit. Cookies on wizz77 track your session state and login status — they are not used to build advertising profiles. You can clear cookies through your mobile browser settings at any time without losing your account. Our retention and security practices are reviewed regularly to stay aligned with applicable data protection standards.

Encryption in Transit All data moving between your device and our servers — including DANA, OVO, and GoPay payment details — is encrypted so it cannot be intercepted during the session.
Cookie Usage We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not use third-party advertising cookies to track you across other sites.
Retention and Deletion Account records are kept while your account is active. After closure, we retain only what applicable regulations require, then delete remaining personal data from live systems.
Requesting Changes Write to us via live chat or email with your account details. We will verify your identity, then action your correction or deletion request within a reasonable processing window.

Common Questions About Your Privacy on wizz77

These are the questions we hear most often about data, cookies, and account privacy. If yours isn't here, use live chat or email and we'll get you a direct answer.

We collect your name, email address, and the mobile number you use for your DANA, OVO, or GoPay account. We use this to verify your identity and keep your account secure.

Only with payment processors needed to complete your DANA, OVO, or GoPay transactions. We do not sell your data or share it for marketing purposes with outside companies.

Contact us via live chat or email with your registered account details. We will verify who you are and then send you a summary of the personal data we hold on your account.

Yes. Submit a deletion request through live chat or our support email. We will remove your personal data from live systems after retaining only what regulations require post-closure.

Cookies keep your session active and remember lobby preferences. You can clear or block them in your mobile browser settings. Blocking cookies may affect login and account page functionality.

Transaction records linked to your DANA, OVO, or GoPay activity are kept for as long as your account is active and for any additional period required by applicable regulations after closure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.